I ordered a pair of shoes online for store pick up and when I arrived on site they didn't have it in stock, although that wasn't described when I placed the order online. Their staff wasn't enough for the volume of customers at this store, it took about 20 minutes for them to tell me that shoes weren't there. Called customer service and they had to call the store to confirm what I said, even tough I told the person that they were short people and the store was full, after my story was confirmed they put me on hold for at least 5 minutes before I give up without any solution I walked away.
Great customer service
The previous day I went to another store at the Newport mall and I had a completely different experience, my shoes were ready for pick up and in a few minutes I was out the door enjoying my precious time with something else.
Went there on the 27th and man was that store busy. Despite the amount of customers in the store, manager did a good job trying to get everyone serviced. Didn’t rate 5 because wait time was too long
No military discount. If you proudly served in the military please shop at another store. Every other Finish Line and other sneaker stores offer it. This is the only one I've seen that doesn't. Don't shop here.
I believe the basic employee training with things like: " The customer is always right" or "Do whatever it takes to make the customer happy" were left behind.
cool sneakers
Finish Line is a US Shoe Store based in Elizabeth, New Jersey. Finish Line is located at 651 Kapkowski Rd Unit 2014, Elizabeth, NJ 07201, USA.
Please contact with Finish Line using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Finish Line opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Shoe Store in Elizabeth